Duofu Aviation Industry Group and its affiliates around the world (hereinafter referred to as “Duofu Aviation”, “we”, “us” and “our”) understand the importance of your privacy and will always respect that. Please read and understand the Privacy Policy (hereinafter referred to as “the Policy”) before submitting any Personal Data to Duofu Aviation. The Policy applies to Duofu Aviation website, products and services that display or link to this Privacy Policy. Duofu Aviation Group operates the Website and processes any Personal Data collected on the Website.

The Policy specifies the process when Duofu Aviation handles users’ Personal Data, albeit it might not cover all situations on how data is processed. Duofu Aviation may disclose its privacy policies with regard to the collection of specific data for its products or services via a specific privacy notice, supplemental statement, or notification given at the time the data is collected.

Our Policy will help you understand the following:

1. How We Collect and Use Personal Data
2. How We Use Cookies and Similar Technologies
3. How We Disclose Personal Data
4. User Rights in Personal Data Processing Activities
5. How We Protect Personal Data
6. How We Process Children’s Personal Data
7. Third Party Providers and Their Services
8. How We Transfer Personal Data Globally
9. How We Update the Policy
10. How to Contact Us

1. How We Collect and Use Personal Data

1.1 How We Collect Your Data
Personal data refers to all information related to an identified or identifiable natural person recorded electronically or otherwise, excluding anonymized information. We may collect data from you when you’re using Duofu Aviation products and services or engaging with us. The types of data collected may vary depending on the types of products and services you use and how you engage with us. Although you are not required to provide personal data to Duofu Aviation, you have the right to refuse to provide us with any personal data, doing so in some circumstances may prevent Duofu Aviation from providing you with relevant products or services, or responding to or resolve the problems you may have. Duofu Aviation will only collect and use your data for the purposes specified in the Policy, and the data we may collect includes:



1.2 How We Use Your Personal Data
We may use your personal data for the following purposes:
(1) To respond to your requests, when you visit our website, participate in online or offline activities, request changes or request information (e.g., marketing materials of products or services, white papers, subscriptions to e-zines), and when you contact us with any questions or product information (e.g., to provide technical support, to make comments and inquiries, and give suggestions)
(2) (3) To recommend relevant content, products, or services. With your consent, we will send you information on products and services that may be of interest to you; to invite you to participate in Duofu Aviation events (including promotions), market surveys and satisfaction surveys; to provide you with personalized content and services when you visit online platforms such as websites and apps.
You may unsubscribe from receiving such information at any time by SMS or other means provided by us.
(4) Other cases:
• To troubleshoot errors in cases when you send us details of the error.
• To protect the security of our products, services, customers, and users, and to implement and improve our loss prevention and anti-fraud programs.
• To comply with and enforce applicable legal requirements, relevant industry standards or our policies.

2 How We Use Cookies and Similar Technologies

2.1 Cookies
To ensure that our website functions properly, we occasionally store cookies, which are small data files stored on your computer or mobile device by a web server. Only the server that created the cookie has access to read or retrieve its contents. Each cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, the site name, numbers, and characters. Cookies enable websites to store data such as user preferences or items in the shopping cart.
Duofu Airlines uses cookies for the same reason as most websites or Internet service providers - to improve user experience. Cookies allow our website to remember single visits (using session cookies) and multiple visits (using persistent cookies) and to save settings such as the language, font size, and other browsing preferences of a computer or mobile device. This means that users do not have to change their user preferences each time when they visit. Without cookies, every time you visit a website, you will be counted as a new visitor. For example, if you log in to a site and then leave the site when you visit the site another time, it will not recognize you and you will have to log in again. We will not use cookies for any purpose other than the purposes specified in the Policy. You can manage or delete cookies based on your preferences. For more information, please visit AboutCookies.org. You can clear all cookies stored on your computer, and you can disable cookies on almost all commonly used web browsers, by doing so you may have to change user settings each time you visit our site. For more information on how to change the browser settings, please visit the following link:
Internet Explorer    Google Chrome    Mozilla Firefox    Safari    Opera 

2.2 Web Beacons and Pixel Tags
In addition to cookies, we may use other similar technologies on our websites, such as web beacons and pixel tags. For example, We may include a click-through URL in an email that directs the user to our website. We may track your click to know more about your preferences for products and services and improve our customer service. A web beacon is typically a transparent image embedded in a website or an email. With the help of pixel tags in emails, we can tell if an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from Duofu Aviation's mailing list at any time.
By using our website, it means that you agree to the use of cookies, web beacons, and pixel tags as specified above.

3. How We disclose Your Personal Data

Duofu Aviation will not disclose your personal data to the public, except in the following circumstances:
(1) In the case that a part of our services is provided by an authorized partner of Duofu Aviation, Duofu Aviation will share your personal data with the partner as specified in the Policy. For example, if we authorize a partner to answer hotlines, send emails, and provide technical support on behalf of Duofu Aviation, we will require that the partner only use your personal data when providing services on behalf of Duofu Aviation.
(2) We may disclose your personal data with Duofu Aviation’s affiliates, and we will only disclose necessary information within Duofu Aviation's affiliates for specific, explicit, and lawful purposes.
(3) We may disclose your personal data to law enforcement and governmental authorities as required by applicable law or in response to legal process. In some jurisdictions, your personal data may also be disclosed to transaction parties if Duofu Aviation is involved in restructuring, merger, bankruptcy, and liquidation proceeding.
(4) We will disclose your data where there is a reasonable need to do so. For example, to fulfilling contractual obligations and when we believe that disclosure is necessary and appropriate to prevent physical harm or property damage, and to investigate potential or existing unlawful conduct.

4. User Rights in Personal Data Processing Activities

The personal data you submitted must be accurate. Duofu Aviation makes every effort to maintain the accuracy and integrity of your personal data and to update such data.
When required by applicable law, you may
1) have the right to access and request a copy your personal data we store
2) request that we update or correct your inaccurate personal data
3) refuse or restrict our use of your data
4) require us to delete your data
5) request us to explain our rules of processing personal data.
If you would like to exercise the above right, please click here to give us online feedback.
When Duofu Aviation processes your data based on your prior consent, as required by relevant law, you have the right to revoke your consent at any time. However, revocation of consent will not affect the legality and validity of our data processing based on your consent prior to the revocation, nor will it affect our processing of your data on any other appropriate and legitimate basis.

5. How We Protect and Store Your Personal Data

Duofu Aviation attaches great importance to personal data security. We take appropriate physical, managerial and technical methods to protect your data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technology to ensure confidentiality; we set up protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel have access to personal data; we provide security and privacy training for employees to enhance their awareness of the importance of personal data protection. Although we will try our best to protect your data, please be aware that no security mechanism is infallible.
We will retain your personal data in a required period necessary to achieve the purposes specified in the Policy unless we are required or permitted by law to extend the retention period. As the period of data storage may vary due to different scenarios and diverse products and services, the criteria to determine the retention period include: the time required to retain personal data, the time of providing products and services, the time to keep corresponding transactions and business records, the time to ensure and improve the performance of products and services, the time to ensure the security of systems, products and services, the time to respond to potential user inquiries or complaints, the time to identify problems; whether the user agrees to a longer retention period; whether there are special requirements for data retention by law and contract.

6. How We Process Children’s Personal Data

Our products, websites and services are primarily intended for adults. Children (minors under the age of 14) must not create their own user accounts without the consent of their parents or guardian. If the personal data is collected from children with parental consent, we will only use or disclose such data as permitted by law and with the consent of the parent or guardian, or as necessary to protect the child. If Duofu Aviation finds out that it has collected personal data from a child without prior verifiable parental consent, it will seek to delete the relevant data as soon as possible.

7. Third Party Providers and Their Services

To enjoy a smooth browsing experience, you may receive content or web links from external third parties of Duofu Aviation and its partners (hereinafter referred to as “Third Parties”). Duofu Aviation has no authority over Third Parties. You may choose whether to access links, content, products, and services provided by third parties.
Duofu Aviation has no authority over the privacy and data protection policies of third parties, and Third Parties are not bound by the Policy. Please review the privacy policies before submitting personal data to Third Parties.

8. How We Transfer Personal Data Globally

As a multinational company, Duofu Aviation may process or access your personal data from the country/region where you use the product or service and other countries/regions where Duofu Aviation and its affiliates, subsidiaries, service providers, and business partners have operations The data protection laws in these countries/regions may differ. Duofu Aviation will take steps to ensure that the data we collect is processed in accordance with the Policy and the requirements of applicable law. Such cases include when the personal data stored in the EU is transferred to countries/regions that are not recognized by the EU for data protection, Duofu Aviation will employ legal mechanisms, including but not limited to signing standard contractual clauses approved by the European Commission, requesting your consent for cross-border transfers of personal data, taking security measures such as data anonymization prior to cross-border data transfers. You can download a copy of the EU Standard Contractual Clauses by clicking here. Personal data collected and processed by Duofu Aviation in the territories of the People’s Republic of China will be stored within the country.

9. How We Update the Policy

Duofu Aviation reserves the right to update or modify the Policy from time to time. If there are any updates to the Policy, we will publish a new version here. We may notify you of the changes through different channels, such as by announcing privacy policy changes on our website or sending you a notice.

10. How to Contact Us

If you have any privacy complaints or questions, you can reach the Duofu Aviation Data Protection Officer by clicking here. In general, we will respond to you within fifteen working days. If you are not satisfied with our response, or you believe that our personal data processing practices violate your legitimate rights and interests, you may also file a complaint to the regulatory authorities including the network coordination department, telecommunications department, public security bureau, and industrial and commercial administration.